Frequently Asked Questions


Payment is due at registration payable by credit card only unless otherwise indicated. Direct questions about payment (only) to Melissa Kocias at 812-855-4224 or

Course and conference prices are subject to change without notice.

Note that cancellation & refund requests must be sent to See policy in section below.

Live Events (in-person or via Zoom*)

Cancellation requests for live events will be honored only if requested at least five business days prior to the first day of the event. No refunds will be made if cancellation request is made fewer than five business days before the start date of the event. All cancellation requests must be made in writing to An administrative fee of $75 will be deducted from all refunds.

Note: Individual live events may have a separate cancellation and refund policy. See your registration confirmation or the event page(s) for details.

Facilitated Online Courses*

Cancellations and requests for refunds for facilitated online courses will be honored only if requested within the first week of class. No refunds will be made if cancellation request is made after the first week of class. All cancellation requests must be made in writing to

An administrative fee of $75 will be deducted from all refunds.

*Live Zoom events fall under the “Live Events” category/policy above.

Self-Study and Webinars

We do not offer refunds for self-study courses or webinars.

Payment is required at the time of registration. Unless otherwise indicated, payment with a credit card is the only accepted form of payment. Questions or special requests should be directed in writing to

No. We do not allow or accept requests to transfer from one session of an online course or live event to another.

You must attend all sessions of conferences/live workshops and complete the evaluation. Certain events may have additional requirements.

Completion requirements vary from online course to course (see individual course pages) but all courses require that you complete the course evaluation.

Webinars require that you attend the entire webinar and complete the webinar evaluation.

Participants must submit requests for reasonable accommodations to the Center for Professional Development and Lifelong Learning at least five business days prior to the event date or course start date to allow time for review.

Please email your course/activity name & date, accommodations request and any related information as well as email and phone contact information to as soon as possible to assist in the process.

Academic Misconduct Policy for Continuing Nursing Education and Nursing Professional Development Educational Activities

Throughout this document, the term “student” will refer to any learner or participant in educational or professional development activities provided by the Indiana University School of Nursing Center for Professional Development and Lifelong Learning.

Contents of this document are excerpted from the Indiana University Code of Student Rights, Responsibilities, & Conduct.

Academic misconduct is defined as any activity that tends to undermine the academic integrity of the institution. The university may discipline a student for academic misconduct. Academic misconduct may involve human, hard-copy, or electronic resources.

Policies of academic misconduct apply to all course- , department- , school- , and university-related activities. Academic misconduct includes, but is not limited to, the following:

  1. Cheating
  2. Fabrication
  3. Plagiarism
  4. Interference
  5. Violation of course rules
  6. Facilitating academic dishonesty

The full policy and University definitions of these types of misconduct can be found at the above-referenced website.

We can be reached via email at, by phone at 317-274-7779, or by fax at 317-274-0012.

Yes! We offer a group rate for most of our online courses. You will need at least three people from the same organization to register for the same course and course session.

To receive the group rate, before you register, email us at We will send you additional details and instructions.

We offer a 10% discount to Indiana University School of Nursing alumni for most of our 100% online courses only.

This discount is not available for courses that are hybrid/include both in-person and online components.

To receive the alumni discount, before you register, email us at We will send you additional details and instructions.

We reserve the right to cancel any course, conference, or webinar when enrollment minimums have not been met or due to unforeseen circumstances. In such cases all registration fees are refunded. We do not reimburse travel or any other related expenses because of cancellation.

We reserve the right to substitute faculty or speakers if needed without notice.

  • You must have basic computing skills including word processing and be able to navigate the web.
  • To have a successful experience in online courses, make sure that your computer is set up with the minimum acceptable operating system and software. Read more about those requirements.
  • Are you new to Canvas, the learning management system used at IU? Save time and effort—read the Canvas tips for CE participants first.

You can request a replacement contact hour record (if the activity occurred within six years prior to the request) by emailing us at We need to know your first and last name, the name of the course or conference you completed/attended, and the date (year is required and month if available for activities offered multiple times per year) in which you participated so that we can confirm that we have a valid record on file. As records are kept for a minimum of six years, we cannot guarantee replacement of records from events that took place more than six years ago. NO records prior to 2013 are available.

Once we verify the record, there is an administrative processing fee of $25 for a replacement contact hour record/certificate. You should pay this fee via check* made out to Indiana University. Mail your fee to the Center for Professional Development and Lifelong Learning, IUSON, 600 Barnhill Drive, Indianapolis, IN 46202.

*No other forms of payment are accepted.


  • We keep records for six years. Records for activities that occurred in 2013 or later may be available, though not guaranteed. Records prior to 2013 are not able to be replaced.
  • A $50 administrative fee will be charged for any check returned due to insufficient funds.

Yes we are!

The Indiana University School of Nursing, in partnership with Indiana University School of Medicine, provides continuing education activities under the Joint Accreditation guidelines and standards.

Joint Accreditation Interprofessional Continuing Education logoIn support of improving patient care, Indiana University School of Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

We want to hear from you

Address general inquiries and questions about CE and professional development programs to:

Indiana University School of Nursing
600 Barnhill Drive
Indianapolis, IN 46202

Phone: 317-274-7779
Fax: 317-274-0012

Find answers to common questions

Looking for information about pursuing a degree or academic program such as a bachelor, master, or doctoral degree?

Please call 317-274-2806 or email